Refund and Returns Policy

Overview

We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return or exchange within 30 days of the original purchase date.

Please note: We are unable to offer a refund or exchange after this 30-day period.

To be eligible for a return:

  • The item must be unused, in original condition, and in its original packaging.
  • A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for return. These include:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Intimate or sanitary products
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Downloadable software
  • Select health and personal care items

Partial Refunds May Be Granted (If Applicable)

  • Books showing clear signs of use
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Items not in original condition, or with damaged/missing parts not due to our error
  • Returns made more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email about the status of your refund request. If approved, your refund will be processed and a credit will be applied to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank or card statement.
  2. Contact your credit card provider — it may take time for your refund to officially post.
  3. Contact your bank — processing delays may occur.

If you’ve done all of this and still have not received your refund, please contact us at {email address}.

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items that are defective or damaged. To request an exchange for the same item, please email us at {email address} and send your item to:

{physical address}

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.

If the gift was sent to the purchaser first and later given to you, we will issue the refund to the original buyer.

Shipping Returns

To return a product, please mail it to:

{physical address}

You are responsible for the return shipping costs. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Need Assistance?

For any questions regarding refunds or returns, feel free to contact our support team at {email address}. We’re here to help.